Refund & Cancellation Policy退款与取消政策

01Digital services, delivered immediately

Credits and memberships are prepaid digital services. Credits are added to your account the moment payment succeeds and a membership period starts immediately. Purchases are non-refundable once credits are added or a billing period has started, except as set out below or where the law requires otherwise. By purchasing you request immediate performance and, where applicable (e.g. EU / UK consumers), acknowledge that the 14-day right of withdrawal no longer applies once generation starts or credits are used. This policy is part of Section 03 of the Terms.

02Exceptions we honour

• Not delivered or materially defective through our fault: a generation charged although the provider confirmed failure, or a purchase that could not be used because of a technical fault on our side for more than 24 hours. Credits for failed tasks are refunded automatically; anything else, tell us within 7 days.
• Duplicate charge: the same order charged twice is refunded to the original payment method.
• Purchase by a minor without a guardian’s consent: refunded on the guardian’s request with proof of guardianship, net of value already used.
• Refunds are made in credits or to the original payment method at our discretion, normally within 7 business days of approval. Requests that abuse this policy (for example repeated purchase-use-refund cycles) are declined.

03Subscriptions

• Subscriptions bought with a card renew automatically at the end of each period until cancelled. Cancel any time from the Membership page; access continues until the end of the paid period. The current period is not refunded pro-rata.
• Upgrading takes effect immediately; the remaining time of the previous plan is carried over, not refunded. Downgrades apply at the next period.
• Memberships bought with Alipay or WeChat Pay are one-off periods and never renew automatically.
• Price changes are announced in advance; you may cancel before they take effect.

04Chargebacks

Please contact us before opening a dispute with your bank — most issues are resolved within days. A chargeback on a delivered service may lead to reversal of the credits and suspension of the account until the matter is resolved.

05Your statutory rights

Nothing in this policy limits rights that cannot be excluded by law, including consumer guarantees under the Australian Consumer Law and equivalent protections in your country. Where such a right applies, it prevails over this policy.

06How to request a refund

Email support@scenemixer.com from your account address with the order number (on your receipt), the date, and what went wrong. We answer within 7 business days.