Blocked by Moderation: What to Change

Quick answer: Two failure messages mean the clip was refused rather than lost. Blocked by content safety rules is about what the shot shows or says: gore, sexual content, sensitive figures, slogans. The provider’s IP check flagged … a known franchise or brand is about likeness: a character, logo or style that looks like someone else’s property. In both cases change the text and generate again; the message tells you what happened to the credits. Trigger blocks repeatedly in a short time and video generation is paused for a while, with a message saying so.

Still from “Neon Debt”, an AI short drama generated end-to-end by SceneMixer (7 characters, 1 episode) — Sample: “Neon Debt” — Game Engine Realism, 1 episode, produced end-to-end by SceneMixer from the script · watch the episodes

The compliance checklist lists what to keep out of a script in the first place.

The two messages

Content safety. Blocked by content safety rules — edit the script or description and retry. The rules look at violence shown in detail, sexual content, real public figures, political slogans and the like — in the shot text, in a character or scene description, or in the resulting picture.

IP check. The provider’s IP check flagged the prompt, reference images or output as resembling a known franchise or brand. Change the visual style or character design and retry, or switch the video model in Settings. This is about resemblance: a character that looks like a famous one, a logo, a costume everyone recognises.

A storyboard segment: location, time and weather fields, then numbered shots with durations, asset chips and spoken lines — The shot text is where a block is fixed: what is shown, what is said, what things are called.

What to change for a content block

Show the moment before or after, not the act: the hand reaching for the knife, the empty corridor after. Keep injuries described as state, not process. Cut real names of living public figures and real political slogans. If the block sits on a character or scene description rather than a shot, edit that description in step 2 and regenerate its image. Then regenerate the segment.

What to change for an IP block

Rename and redesign what resembles someone else’s property: a character who looks like a franchise hero, a car with a visible marque, a uniform from a well-known series. Take brand names and logos out of descriptions. If the visual style itself is the problem — a style named after a studio — pick another preset in step 1. The message also offers switching the video model in Settings; different tiers apply different checks.

When only the sound or the image is refused

Two shorter messages mean the check refused one part of a finished result rather than your text. The generated soundtrack was rejected by the provider’s content check. You weren’t charged — retrying usually passes; if it keeps failing, change the dialogue. The generated image was rejected by the provider’s content check. You weren’t charged — change the description or the visual style and retry. Retry the soundtrack case as it is first; for the image case, rewrite the description before retrying.

The credits

A block is a refusal, not a delivery. The failure message says what happened to the credits for that attempt; in most cases they are returned automatically, and if they are on hold the message says so. Failure messages, one by one.

The pause

If clips are blocked repeatedly within a day, video generation is paused for a while and generating shows Content moderation was triggered repeatedly in the last 24 hours; video generation is paused for 1 hour. It clears on its own. Use the time to fix the text rather than resubmitting the same shot. The pause covers video generation on your account, including ads.

An ad whose segments were blocked cannot simply be retried: edit the ad script first, then retry. The ad progress page.

Block	Looks at	Change
Content safety	What is shown or said: violence in detail, sexual content, real figures, slogans	The shot text or the description; show before/after, not the act
IP check	Resemblance to a known character, brand, logo or named style	Rename, redesign, remove logos, pick another style preset
Soundtrack rejected	The generated sound of a clip	Retry; change the dialogue if it repeats. Not charged
Image rejected	A generated sheet or picture	Change the description or visual style. Not charged
Repeated blocks	Several blocks within a day	Wait for the pause to clear; fix the text meanwhile

FAQ

Was I charged for a blocked clip?

The failure message says. In most cases the credits for that attempt are returned automatically.

The shot is not violent. Why was it blocked?

Descriptions count too: a character or scene description with a sensitive phrase can trigger the block. Check the entries named in the segment.

What counts as an IP problem?

Anything that resembles someone else's property: a famous character's look, a logo, a recognisable uniform or car, a style named after a studio.

How long is the pause?

The message says. It clears on its own; do not resubmit the same shot to test it.

Can I switch the model to get around a block?

The IP message offers switching the video model in Settings because tiers apply different checks. Content safety blocks should be fixed in the text.

Rewrite the shot, then generate

Show the moment around the act, take out the names, and try again.

Open the editor

Updated October 2, 2026