An Ad Blocked by Content Review: Why Retry Is Refused Until You Edit, and What to Change

Quick answer: If the provider’s content check refuses one or more segments of your ad, the ad stops at the video stage, the refused segments are refunded (within the daily limit below), and the progress page names them. The ad also remembers the exact text of those segments: pressing retry without changing them is refused, because resubmitting the same content would only be refused again and would count toward the account-level pause. Edit the refused segments in the shots view — the picture text, the lines, sometimes the product description — then retry; the other segments are not regenerated. Typical ad triggers: a named real person, a celebrity or brand lookalike, medical or financial claims, weapons or violence for a joke, revealing clothing. Superlatives are already cleaned automatically.

Still from “Rocket Pup”, an AI short drama generated end-to-end by SceneMixer (7 characters, 1 episode) — Sample: “Rocket Pup” — Feature 3D Animation, 1 episode, produced end-to-end by SceneMixer from the script · watch the episodes

Open a paused ad’s progress page: the refused segments are listed with the provider’s reason; open one, change the text, and the retry button becomes available.

What the progress page shows

The video stage marks each segment as done, refused or waiting. A refused segment shows the reason the provider gave. The retry button under the page is refused with a message while any refused segment still has the text it was refused with. The Ad Progress Page.

The SceneMixer episode editor: asset library on the left, the storyboard in the middle, the video preview on the right, and every segment along the bottom timeline — The ad progress page names the segments that were refused; the retry button is refused until those segments change.

Why retry is refused without an edit

The same text goes to the same check and gets the same answer; a block is normally refunded, but every block counts against your account’s daily moderation count, and enough of them pause all video generation for a while. Requiring an edit protects you from looping into that pause. Video Generation Paused.

What to change

Read the provider’s reason. A person: the ad’s people are generated, and a real face in your photo is not carried over (product photos are redrawn as the product alone; people are removed from place and vehicle photos first), so look at how the script names or describes its people. Lookalike: a celebrity name, a franchise character, a famous logo in the script or on the product; rename or describe generically. Claims: cures, guaranteed returns, medical effects; write what is visible instead. Violence or weapons as a gag: cut it. Clothing: less skin in the shot text. The rules: Content Rules and Moderation.

If the account-level pause is on

The progress page says so separately: video submissions for your whole account are paused for the stated time. Edit now, retry when the pause ends; the ad keeps its place. Repeated blocks across ads are reviewed by people; see the content rules for what leads to restrictions.

What was charged

Refused segments are refunded automatically when the provider confirms the block, up to 12 blocks per account in 24 hours; a block past that, or on a day the site’s own daily refund limit is reached, is held for review instead of refunded. Segments that were delivered are charged and kept; the retry only regenerates the edited ones, priced by their seconds. The one-price cap still applies to the whole. The One Price Is a Cap.

Reason shown	Likely cause in an ad	Change
Person / face	A named or recognisable person in the script	Describe a generic person
Lookalike / IP	Celebrity, character, famous logo	Rename, describe generically
Claim	Cure, guarantee, medical effect	Show, don't claim
Violence	A gag with a weapon	Cut it
Adult	Revealing clothing in the shot text	Describe the outfit plainly

FAQ

Why can't I just retry?

The same text gets the same answer and each block counts toward the account pause.

Do I lose the segments that passed?

No. Only the edited segments are regenerated.

Was the blocked segment charged?

No. Confirmed blocks are refunded, up to 12 a day per account; past that the credits are held for review.

Can the retry change the product photo?

No. The photo is fixed when the ad is created; start a new ad with a different photo.

Does a block affect my account?

One block, no. Repeated blocks trigger the temporary pause and are reviewed.

Change what was refused, then retry

The retry only remakes the edited segments.

Open the ad

Updated September 27, 2026