Why a task sometimes waits 15 seconds more

Quick answer: When the service behind a tier answers busy or too many requests, the site does not fail your task at once. It tries once more: on another account for the same model if one is free, otherwise on the same one after a 15-second pause. That pause is the extra wait you occasionally notice. If the retry also fails because the service is busy, the task fails with a message saying the service hit a temporary problem and you were not charged; for other temporary errors the credits are held until support checks the task. Content rejections and invalid input are never retried; those need a change from you.

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Why Pro tiers queue covers the other kind of waiting, before a request is even sent.

What triggers the retry

The service said	Retried?	Why
Busy / saturated	Yes, once	It usually clears in seconds
Too many requests	Yes, once	On text tiers and the Qwen image tiers the site first keeps resubmitting for up to about a quarter of an hour, then tries another account once; other tiers try once straight away
A transient error	Yes, once	It often clears in seconds
Content check did not pass	No	Retrying the same material would fail again; edit it
Invalid input (references, duration)	No	The request itself must change

How the retry runs

If another account for the same model is available, the retry goes there immediately. If not, the site waits 15 seconds and resubmits on the same account. For video, the retry only happens within the first 30 minutes of a task; later than that, the task is left to complete or fail on its own.

What it costs

Nothing extra. A task is charged once, on delivery, whichever attempt delivered it. If both attempts fail because the service was busy, the credits come back to your balance; for a few other kinds of failure they are held until support checks the task.

What you can do

Wait. The retry is automatic, and nothing you do in the meantime moves it forward. If a tier is failing with busy repeatedly at a busy hour, generate on another tier for a while, or come back in a few minutes.

FAQ

Why exactly 15 seconds?

It is the pause before resubmitting on the same account when no other account is free; long enough for a busy service to clear.

Does the retry double the price?

No. One delivery, one charge.

Why was my rejected task not retried?

Content rejections and invalid input need a change from you; retrying the same request would fail the same way.

Can I turn the retry off?

No; it is site-wide and free.

Will a video task that fails after 40 minutes be retried?

No. The retry only happens within a video task’s first 30 minutes.

Let the site retry for you

Generate a segment and, if it pauses briefly, give it the extra seconds; a failure will tell you what happened.

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Updated September 27, 2026