"Your Previous Payment Is Still Being Processed": Switching Payment Methods Safely

Quick answer: When you close a checkout and start another — to switch from card to PayPal, say — SceneMixer first asks the payment provider what happened to the previous one. If it went through, your credits are added and you see the success message instead of a new checkout. If it is still being processed, you see Your previous payment is still being processed. Please check the order status in a moment. and no second order is opened, so you cannot pay twice. Wait a minute and look at your order history.

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If you see the message, do not pay again elsewhere. Refresh your order history after a minute; the order will show Paid or become available to retry.

Why the site checks first

A payment can finish a moment after you close the window: a bank confirmation, a PayPal approval that is still being completed. If the site simply cancelled your order and opened a new one, you could end up paying for both. So before any new checkout, the previous order is checked with the provider, and only cancelled if the provider confirms nothing is going through.

The three outcomes

It was paid — the order is completed, credits are added, and you get the success message. No new checkout opens because none is needed.
It is still processing — Your previous payment is still being processed…. Nothing new is opened. Give it a minute.
Nothing went through — the old order is cancelled and the new checkout opens as usual.

If the provider cannot be reached for a moment, the site tries again after a second or two before carrying on.

PayPal specifics

After you approve on PayPal, SceneMixer completes the payment on its side. During those few seconds the order cannot be cancelled. If you close the PayPal window, the site checks the order before saying Cancelled. Nothing was charged, so you do not see “cancelled” for a payment that actually went through. Payment failed or still clearing.

Retrying an unpaid order

An order that is waiting for payment can be retried from your order history; the retry reuses the same order number rather than creating a new one. Payment methods and order records.

If you were charged twice anyway

Two payments for the same package within a few minutes are flagged to the SceneMixer team automatically. You can also write through feedback with both order numbers. Refund rules.

Account deletion waits too

While a payment on your account is being processed, the account cannot be deleted; try again once the order shows its result. Delete your account.

You see	What happened	Do
Payment success, credits added	The earlier payment went through	Nothing; do not pay again
Your previous payment is still being processed…	The provider has not finished	Wait a minute, check order history
A new checkout opens	Nothing went through before	Pay as usual
Cancelled. Nothing was charged	Checked with PayPal: not paid	Pay again if you want

FAQ

How long does 'still being processed' last?

Usually a minute or two. Refresh your order history; it will show Paid or be retryable.

Should I pay with another method meanwhile?

No. Wait for the result so you are not charged twice.

I was charged but have no credits.

Check the order history after a few minutes, then send feedback with the order number if it still shows unpaid.

Pay once, even if you change your mind

The site checks the last payment before opening another.

Buy credits

Updated September 30, 2026