Deleting Your Account

Quick answer: In the iOS or Android app, open Settings and choose delete account; on the web, write to support from the address on your account. Deletion is immediate and final: you are signed out everywhere, your projects with their sheets, storyboards and videos are removed, and your email or phone number is freed. Remaining credits and any membership time are not refunded. It is refused while a task is still running, while an auto-renewing plan is active (cancel it first on the Membership page), or while a subscription payment is still pending.

Still from “The Veil at Dawn”, an AI short drama generated end-to-end by SceneMixer (6 characters, 1 episode) — Sample: “The Veil at Dawn” — Realistic HD, 1 episode, produced end-to-end by SceneMixer from the script · watch the episodes

What you get to keep: download what you want before you delete.

Where

In the app (iOS or Android): Settings → delete account, with a confirmation that spells out the consequences. On the web: there is no button; write to the support address on the contact page from the email on your account, and the account is closed for you. Either way, download anything you want to keep first; downloading is free.

What is removed

Every project — cast sheets, storyboards, segment videos, assembled episodes — and every upload in your asset library. Share links to your videos stop working. Your name, email or phone number and other personal details are wiped; the phone number or email can be used for a new account. Payment records are kept as the law requires, without your personal details.

The SceneMixer episode editor: asset library on the left, the storyboard in the middle, the video preview on the right, and every segment along the bottom timeline — Every project, sheet and video under the account is deleted with it.

What is not refunded

Credits left on the balance, and the remaining time of a plan you paid for. The confirmation says so. Use them up, or let the plan run to its end, before you delete. Credits held by a task that is being checked are released by support in the usual way.

What blocks it

Three things, each with a message: a task still running (wait for it or stop it — a video already generating cannot be stopped); an auto-renewing plan (it would keep charging a closed account; cancel it on the Membership page first, then delete); a subscription payment still pending from the last 24 hours (let it complete or expire). Accounts that own a featured sample project are closed by support instead.

Signing up again

You can, with the same email or phone number. It is a new account: nothing from the old one comes back, and the welcome credits are not granted a second time to an address that already received them.

	After deletion
Sign-in	Ended everywhere, at once
Projects, sheets, videos, uploads	Removed
Share links	Stop working
Email / phone	Freed for a new account
Credits and plan time	Not refunded
Payment records	Kept as required, without personal details

FAQ

Where is the delete button?

In the iOS or Android app under Settings. On the web, write to support from your account's address.

Are my credits refunded?

No. Remaining credits and remaining plan time are forfeited; use them first.

Why is deletion refused?

A task is running, an auto-renewing plan is active, or a subscription payment is pending. Each shows a message.

Can I get my projects back later?

No. Deletion is final. Download what you want to keep first.

Can I sign up again with the same email?

Yes, as a new account. The welcome credits are not granted twice.

Download first

Deletion is final; the videos are yours to keep.

Start creating

Updated September 26, 2026