The emails we send, and how to stop the reminders

Quick answer: We send sign-in and password-reset codes when you ask for one, a single welcome email after you sign up, replies to feedback you sent, and four kinds of reminder: a project you read but never turned into video, a balance running low, a plan you stopped from renewing, and a plan about to end without renewing. Every reminder has an unsubscribe link at the bottom that works without signing in; one click stops all four reminders. Codes and replies you asked for keep coming.

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How to get help explains feedback and how a reply reaches your inbox.

Everything we send

Email	When	Stopped by unsubscribe?
Sign-in code	Each time you ask to sign in with email	No; you asked for it
Password reset code	Each time you ask to reset a password	No; you asked for it
Welcome	Once, after you sign up with a verified email	Sent only once anyway
You read a script but made no video yet	Once per account, a couple of days after a script is read, if the account has never generated a video	Yes
Your balance is running low	When the balance drops low while you are actively using the site; at most about once a month	Yes
You turned off plan renewal	Shortly after you cancel, while the plan still has time left	Yes
Your plan ends soon	A few days before a plan that will not renew ends	Yes
Reply to your feedback	When support answers and you chose to receive replies by email	No; you asked for it
Reply to an email you sent us	When support answers a message you sent to the support address	No; you asked for it

Which language they arrive in

The language you use the site in. If you switch the interface to Japanese, the next reminder arrives in Japanese. Sign-in codes add an English copy underneath when your interface language is not English.

How the unsubscribe link works

Every reminder carries a link at the bottom. Opening it stops all four reminders for your account at once, without signing in; the page confirms it. Mail apps that show an unsubscribe button at the top of a message use the same mechanism. There is no confirmation email and nothing else to click.

Unsubscribing does not affect your account, your projects, your credits or your plan. It only stops the reminders.

What it cannot stop

Sign-in and password-reset codes, because they only arrive when you request one. Replies to feedback, because you choose whether you want them each time you send feedback. Receipts from the payment provider, which come from the provider, not from us.

If you do not receive our emails

Check spam and promotions folders first; sign-in codes are the most likely to be filtered. Add the sending address to your contacts. If a sign-in code still does not arrive after a minute, request another; codes expire, so use the latest one.

FAQ

Can I turn the reminders back on after unsubscribing?

There is no switch for it in the site yet; write to support from your account’s email and ask.

Do reminders contain prices or offers?

No. They point you back to your project, your balance or your plan page.

Why did I get a plan reminder after I cancelled?

Cancelling stops renewal; your plan runs to the end of the period. The reminder is about that remaining time.

Does unsubscribing delete my account or data?

No. It only stops the four reminders.

Do you send marketing newsletters?

No. The emails listed on this page are the ones we send.

Keep your inbox the way you want it

Open any reminder and use the link at the bottom, or leave them on and let them point you back to unfinished work.

Start a project

Updated September 27, 2026