Cancel Your Plan's Auto-Renew When You Can't Sign In
Before writing, try signing in once more with the email code: a new code can be sent from the sign-in page, and it often solves the problem in a minute.
First, try to sign in
Sign-in on scenemixer.com is with Google or with a code sent to your email; there is no password to forget. If one way fails, try the other with the same email address. Once you are in, open Membership and press Cancel subscription; it takes effect at once. Sign up and log in · Subscribe, upgrade or cancel a plan.
When you really cannot get in: write to support
- Write to support@scenemixer.com, from the email address on the SceneMixer account if you still can. That is how support can tell the request is yours.
- Say plainly what you want: “Please cancel the automatic renewal of my membership.”
- Include what identifies the subscription: the account email, the plan, how you pay for it (card, PayPal or Airwallex), and the date of the last charge. If you write from another address, add a receipt or the last four digits of the card shown on the receipt — never the full card number.
- Send it well before the renewal date. Support replies on business days, typically within two business days; a request sent the night before a renewal may not be handled in time.
The reply tells you when it is done. You do not get an automatic confirmation email from the system, so keep the reply. How to get help.
What happens after it is cancelled
| You pay with | What cancelling does | Your plan |
|---|---|---|
| Card or Airwallex subscription | The renewal is switched off at the end of the current period. Once you can sign in again, Resume on the membership page turns it back on with no new charge, as long as the period has not ended. | Keeps working until the end of the paid period |
| PayPal | The PayPal subscription is stopped straight away, so nothing more is collected. There is no Resume; subscribe again later if you want it back. | Keeps working until the end of the paid period |
- Credits already in your balance stay there; cancelling does not touch them.
- After the period ends, the account goes back to the free plan.
A charge already happened
Cancelling stops future renewals. If a renewal went through before your request was handled and you want that money back, say so in the same message: a refund is decided under the refund rules, not by the cancellation. Refund rules · Chargebacks and disputes.
Other ways to stop a renewal
- PayPal: you can also stop it from your own PayPal account, under automatic payments. The plan still runs to the end of the period.
- A renewal payment that failed is not a cancellation; see what the plan does next. Renewal payment failed.
- Deleting the account is a different, final step, also done by writing to support. Delete your account.
| Situation | What to do |
|---|---|
| You can sign in | Membership → Cancel subscription |
| You cannot sign in | Email support@scenemixer.com from the account address and ask for the renewal to be cancelled |
| Renewal is tomorrow | Write today; PayPal users can also stop it in PayPal |
| A renewal was charged and you want it back | Ask for a refund in the same message |
FAQ
Can support cancel my subscription for me?
Yes, since October 2026. Write to support@scenemixer.com from the email on the account and ask for the automatic renewal to be cancelled. It works the same way as the button on the membership page.
Will I lose my plan straight away?
No. Benefits and credits stay until the end of the period you paid for; only the next renewal is stopped.
Do I get a refund when it is cancelled?
Cancelling does not refund what was already paid. If you want a recent renewal back, ask for a refund in the same message; it is decided under the refund rules.
How long does support take?
Replies come on business days, typically within two business days. Write well before the renewal date.
I paid with PayPal. Is there a faster way?
Yes. You can stop the subscription yourself in your PayPal account under automatic payments. Your plan still runs to the end of the period.
Will I get a confirmation email?
Support's reply is the confirmation; the system does not send a separate email for a cancellation made on your behalf.
Can I turn the renewal back on later?
For a card or Airwallex subscription, yes: sign in and press Resume on the membership page before the period ends. A PayPal subscription cannot be resumed; subscribe again instead.
Does this apply to the Chinese site?
No. Memberships on scenemixer.cn are one-time purchases that do not renew automatically, so there is nothing to cancel.
Locked out? One email stops the renewal
Write to support@scenemixer.com from the account's email address, and send it well before the renewal date.
Updated October 13, 2026
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