Reading Your Credit History
Where credits go in one episode shows the same numbers from the other end.
Held, then Usage or Refund
Pressing any priced button holds the credits: the line reads Task #N (held) or Compose episode N (held), and the balance panel shows them under Frozen. When the task delivers, a Usage line settles it: Task #N completed, or Video segment #N. When it fails before anything was made, a Refund line returns them: Task #N refunded, or refunded (never reached provider) when the request never went out. Which failures refund.
A hold that stays frozen with no Usage or Refund line means the task is still running, or it ended in a state that needs checking; the panel note says will be processed within 24 hours. Stopping a task refunds a hold that had not started.
Credits coming in
Top-up (order …): a pack you bought, base and bonus together. Membership credits (…): a plan’s period grant, one line per month. First subscription bonus and Promotional bonus: extras on a first subscription, first top-up or a limited-time offer. Signup bonus: the 50 credits a new account starts with. Referral reward: your share when someone you referred tops up. The referral program.
Reversed and clawed back
Reversed lines appear only when money went back: a refund on an order, or a Payment chargeback. The credits that payment bought are taken back; if they were already spent, the balance can go negative and later grants offset it (credits to be offset on the plan card). Referral reward reversed follows when the referred person’s payment was reversed. Dispute won, credits restored puts them back if a chargeback is decided in your favour.
Adjustments
Adjusted by admin / Deducted by admin: a manual correction by support, with a note. Task #N refunded by support: a refund support made after checking a task. Stranded frozen credits returned: a hold that was found stuck and released.
Matching a line to a task
Every task line carries its number. Task History in the sidebar lists the same numbers with the task type, status and a link to the result, so a held line can be traced to the segment or sheet it belongs to. Task statuses.
| Type | When | Direction |
|---|---|---|
| Held | A priced button is pressed | Available → frozen |
| Usage | The task delivers | Frozen → spent |
| Refund | The task fails or is stopped before starting | Frozen → available |
| Top-up | A pack is paid | In |
| Membership credits | A plan period starts | In |
| Reversed | A payment is refunded or charged back | Out |
| First video share reward | You share your first video and claim the reward | In |
FAQ
What are the Trim, AI edit and Redub lines?
Fixes made with Edit this clip under the player: Trim video segment #N, AI edit video segment #N and Redub video segment #N. Each is held and then spent like a generation; one that does not go through is refunded.
Why are some credits frozen?
They are held by tasks still running. Each becomes Usage when the task delivers, or Refund when it fails.
A task failed. Where is my refund?
A Refund line with the task number. If the hold stays frozen, the task is being checked; the note says within 24 hours.
Why is there a Reversed line?
A payment was refunded or charged back, so the credits it bought were taken back.
Why did my balance go negative?
Credits from a reversed payment had already been spent. Later grants offset the debt first.
Where do I see which task a line belongs to?
Task History in the sidebar lists the same task numbers with their type, status and result.
Updated October 2, 2026
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