The Unusual Rows in Your Credit History: Late Charges, Releases, Reclaims, Adjustments

Quick answer: Your history shows every movement of credits with a type. The everyday ones: freeze when a job starts, consume when it delivers, refund when it fails without cost. The rarer ones have their own meaning. Late consume: a clip was delivered but its charge could not be recorded at that moment; it is recorded later by the back office with a note naming the task. Release: credits held for review were returned after checking. Reclaim: after a refund or chargeback, the credits that order had granted are taken back. Debt offset: a reclaim that could not be covered is settled against the next monthly grant. Adjustment: a manual change by support, always with a reason you can read. Bonus, grant, referral: credits that came from a promotion, a plan or a referral.

Still from “The Eagle's Vow”, an AI short drama generated end-to-end by SceneMixer (9 characters, 1 episode) — Sample: “The Eagle's Vow” — Realistic HD, 1 episode, produced end-to-end by SceneMixer from the script · watch the episodes

Open the credit panel and filter by type: every row has a note; a late consume names the task it belongs to.

Where the history is

Credits in the top bar, then the history list; each row shows type, amount, the balance after, and a note. Reading the everyday rows: Reading Your Credit History.

The SceneMixer episode editor: asset library on the left, the storyboard in the middle, the video preview on the right, and every segment along the bottom timeline — The credit panel lists every movement with a type and a note; the unusual ones are explained here.

Late consume

A generation delivered its clip but the charge failed to record at that second (a rare storage hiccup). The clip stays; the task is flagged; the back office records the consume later, and the row carries a note with the task. The amount is the price shown on the card when you generated; nothing extra. The credits were already held when you generated, so the late row only turns that hold into a charge; your available balance does not change and never goes below zero.

Release from review

Some failures hold credits until a person checks whether the provider did the work. When the check finds nothing was delivered, the hold is released: a row returns the credits with the task in the note. Credits Held for Review.

Reclaim after a refund or chargeback

Refunding an order or disputing its charge takes back the credits that order granted, in proportion to the refund. If the balance cannot cover it, queued generations are cancelled first and their credits used; any remaining shortfall becomes a debt. Refund Rules.

Debt offset on a grant

A monthly membership grant first settles any debt from an earlier reclaim; the row shows the full grant and a matching offset. Once the debt is cleared, grants land in full again. Yearly Plan Credits Arrive Monthly.

Adjustments, bonuses, referrals

Adjustment: a manual credit or debit by support, with a reason (a compensated failure, a corrected charge). Bonus: first-purchase or first-subscription extra. Grant: a plan’s monthly allowance. Referral: reward from the referral program, reclaimed in proportion if the referred order is refunded.

Row type	Meaning
Freeze	A job started; its price is set aside
Consume	The job delivered; the set-aside is spent
Refund	The job failed without cost; set-aside returned
Late consume	Delivered earlier; charge recorded later, with the task
Release	A held amount returned after review
Reclaim	Credits taken back after a refund or chargeback
Debt offset	A grant used to settle an earlier reclaim
Adjustment	Manual change by support, with reason

FAQ

Why was I charged days after the clip?

The charge failed to record on delivery and was recorded later; the amount is the card's price.

Can a reclaim make my balance negative?

No. A reclaim takes only what is available; the rest is recorded, and for a membership it is deducted from later membership grants.

Who makes adjustments?

Support, from the back office, with an audit record and a note.

Can I dispute a row?

Write to support with the row's time and note.

Do frozen amounts show in the balance?

The balance shows available credits; held amounts are listed separately in the panel.

Every row has a note

The note names the task or the reason; that is where to start.

Open credit history

Updated September 27, 2026