Every Error Message, and What to Do About It

Something is still running

This episode’s storyboard is still generating — try again once it finishes. This segment’s video is still generating — wait for it to finish. This shot is already generating. Refresh to see its progress. This segment’s edit is still syncing — try generating again in a moment. This episode is still being prepared — try again in a moment. Some segments in this episode are still rendering. Wait for them (or stop those tasks) before regenerating the storyboard. All of these mean: wait, or stop the running job first. Statuses.

Something is missing

This shot has no script yet — write it before generating video. Generate the base character image first. Describe how this state differs from the main image first. Give this state a name. Fill in the voice description first. Enter what you want changed. Each names the thing to add.

A limit was reached

Not enough credits — please top up and try again, usually as the Insufficient Credits dialog. Concurrency limit reached — wait for running tasks to finish. Up to 50 at a time — please generate in smaller batches. This segment exceeds the duration cap of the selected model — pick a model that supports longer clips. The storyboard script is too long — trim it before saving. Storage is full / Project limit reached. Too many requests. Please slow down. Content moderation was triggered repeatedly … paused for 1 hour. Wait, trim, delete, or top up, as the sentence says.

The script you pasted

This script is over the single-parse limit — split it into volumes and upload them separately. That is too short to be a story. Paste the full script or novel text. We can’t open links. Paste the script or novel text itself. Uploading a script.

A save was refused

Save failed — your draft is kept, please try again. The header could not be reattached safely, so the save was cancelled to avoid corrupting your script. This segment’s header doesn’t match the one being edited — the save was cancelled. Close the editor and reopen it. In every case your draft is still on screen: copy it, close, reopen, paste. Editing the storyboard.

Names and assets

This project already has a character, scene or item with that name — choose another. This asset already has a state with that name. You’ve reached the maximum number of states for this asset. That file is too large. Please upload a smaller one. The upload did not complete. Please upload the file again.

Signing in

The verification code is wrong or expired. Request a new one. Too many codes requested. Please try again later. Too soon — wait a few seconds and try again. Your session has expired. Please sign in again. That sign-in link is invalid or has expired. Signing in.

Paying

This order is no longer payable. Please start a new one. Your previous payment is still being processed. Please check the order status in a moment. A membership payment is already in progress. Your subscription renews automatically — no need to buy it again. Downgrading isn’t supported; you can subscribe to a lower tier after this one ends. Your membership renews through PayPal / through your card. Please use that for plan changes. Payment received, but the amount doesn’t match the order. Credits weren’t added. Please contact support with your order number. When a payment does not go through.

A generation failed

These appear on a segment card, a sheet or the step-1 reading when a job ends without a result. Generation failed. Please retry — contact support if it keeps failing. — try it again; if the same segment fails a second time, send feedback with the segment number. The generated soundtrack was rejected by the provider’s content check. You weren’t charged — retrying usually passes; if it keeps failing, change the dialogue. The generated image was rejected by the provider’s content check. You weren’t charged — change the description or the visual style and retry. The script couldn’t be read into characters and episodes (was the file plain text?). These credits are on hold pending a support review — no need to resubmit. The generation service hit a temporary problem. You weren’t charged — feel free to try again. When a generation fails · Blocked by content review.

The script file

That file isn’t text (it looks like a PDF, image or archive). Upload the script as TXT, DOCX or Markdown. Only TXT, DOCX and Markdown files are supported — please pick another file. Nothing is charged; save the script in one of those formats and upload again. Which script files work.

Before a video is generated

Some shots in segment N have no linked characters. These names are only plain text there… Generate anyway? — a name in those shots was typed rather than inserted with @, so its sheet will not be used there. Cancel, edit the segment, insert the name with @, save and generate; or generate anyway if the person is not on screen. Shots with no linked characters.

Your edit could not be synced to the production copy. The previous version is still used for generation. — shown above the storyboard when you edit in a language other than the project’s. Click Restore machine translation to go back to the text that will be generated, then make the edit again; if it fails twice, send feedback.

Generic

Something went wrong. Please try again. Not found — it may have been deleted. Try refreshing. The service is temporarily unavailable. Please try again shortly. Refresh, retry; if it persists, send feedback with a screenshot.

FAQ

Updated October 2, 2026